Ready to build a world-class support team-without the overhead?

Ready to build a world-class support team-without the overhead?

Boost support quality, cut response times, and deliver an outstanding customer experience, without ever building a team from scratch.

Boost support quality, cut response times, and deliver an outstanding customer experience, without ever building a team from scratch.

Whether you're ready for a full offshore team or just need expert coverage across time zones, we’ve got a solution that fits.

Trusted by fast-growing fintechs, forex brokers & prop firms.

Dedicated Support Team

Dedicated Support Team

Build your own offshore team customized, trained, and managed like it's in house.

Our Dedicated Support Team service gives you a full-time, branded support unit that operates as an extension of your company. From hiring and onboarding to daily QA and reporting, we handle it all, so your internal team can focus on scaling.

What's included?

Fully managed end-to-end recruitment & onboarding

Fully managed end-to-end recruitment & onboarding

Fully managed end-to-end recruitment & onboarding

Dedicated agents

Dedicated agents

Dedicated agents

Coverage across AEST, SGT, and EET time zones

Coverage across AEST, SGT, and EET time zones

Coverage across AEST, SGT, and EET time zones

Voice, chat, email, and ticketing support

Voice, chat, email, and ticketing support

Voice, chat, email, and ticketing support

Custom workflow and tool integration

Custom workflow and tool integration

Custom workflow and tool integration

Deep product & compliance training

Deep product & compliance training

Deep product & compliance training

Daily QA, weekly reviews, and KPI reporting

Daily QA, weekly reviews, and KPI reporting

Daily QA, weekly reviews, and KPI reporting

Team Lead & escalation manager included

Team Lead & escalation manager included

Team Lead & escalation manager included

Your Dedicated Team Plan

Plans are fully customized based on your requirements, coverage hours, languages, tools, and team structure.

Flexible Support Plan

We offer flexible service options depending on your coverage hours and support channels.

Support as a Service

Don’t need a full team yet? We’ve got your back.


Support as a Service is perfect for early-stage fintechs and brokers with low-to-medium volumes. You get expert agents ready to handle tickets during your chosen hours—no hiring, no overhead, no stress

What's included?

Shared or semi-dedicated agents

Shared or semi-dedicated agents

Shared or semi-dedicated agents

Voice, chat, and email coverage

Voice, chat, and email coverage

Voice, chat, and email coverage

Flexible plans

Flexible plans

Flexible plans

Daily ticket and chat handling during your peak hours

Daily ticket and chat handling during your peak hours

Daily ticket and chat handling during your peak hours

Multilingual options available

Multilingual options available

Multilingual options available

Onboarding + product walkthrough

Onboarding + product walkthrough

Onboarding + product walkthrough

Monthly reporting and insights

Monthly reporting and insights

Monthly reporting and insights

Multilingual Support

Deliver local experiences at global scale. Our Multilingual Support service is designed for fintechs serving international clients. We provide fluent, culturally-aware support agents in over 8 languages, ensuring your customers get help that feels native—no matter where they’re from.

Deliver local experiences at global scale. Our Multilingual Support service is designed for fintechs serving international clients. We provide fluent, culturally-aware support agents in over 8 languages, ensuring your customers get help that feels native—no matter where they’re from.

What's included?

Native or fluent agents in English, Mandarin,Thai, Vietnamese, Hindi, Malay, Arabic, Spanish & more

Native or fluent agents in English, Mandarin,Thai, Vietnamese, Hindi, Malay, Arabic, Spanish & more

Native or fluent agents in English, Mandarin,Thai, Vietnamese, Hindi, Malay, Arabic, Spanish & more

Multichannel support: Voice, chat, email, social

Multichannel support: Voice, chat, email, social

Multichannel support: Voice, chat, email, social

24/7 or custom time zone coverage

24/7 or custom time zone coverage

24/7 or custom time zone coverage

Tone & terminology matched to your brand

Tone & terminology matched to your brand

Tone & terminology matched to your brand

Localized templates, workflows, and training

Localized templates, workflows, and training

Localized templates, workflows, and training

Cross-language QA & performance tracking

Cross-language QA & performance tracking

Cross-language QA & performance tracking

Plug-and-play with existing team or stand-alone

Plug-and-play with existing team or stand-alone

Plug-and-play with existing team or stand-alone

Your Multilingual Setup

Whether you need one agent or an entire language-specific pod, we tailor the plan to your global footprint.

Ready to build a world-class support team without the overhead?

Let’s build your high-performance support team, multilingual, 24/7, and fintech-proven.

Let’s build your high-performance support team, multilingual, 24/7, and fintech-proven.

Ready to build a world-class support team without the overhead?

Let’s build your high-performance support team, multilingual, 24/7, and fintech-proven.

Ready to build a world-class support team without the overhead?

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