Whether you're ready for a full offshore team or just need expert coverage across time zones, we’ve got a solution that fits.
Trusted by fast-growing fintechs, forex brokers & prop firms.
Build your own offshore team customized, trained, and managed like it's in house.
Our Dedicated Support Team service gives you a full-time, branded support unit that operates as an extension of your company. From hiring and onboarding to daily QA and reporting, we handle it all, so your internal team can focus on scaling.
What's included?
Fully managed end-to-end recruitment & onboarding
Dedicated agents
Coverage across AEST, SGT, and EET time zones
Voice, chat, email, and ticketing support
Custom workflow and tool integration
Deep product & compliance training
Daily QA, weekly reviews, and KPI reporting
Team Lead & escalation manager included
Your Dedicated Team Plan
Plans are fully customized based on your requirements, coverage hours, languages, tools, and team structure.
Flexible Support Plan
We offer flexible service options depending on your coverage hours and support channels.
Support as a Service
Don’t need a full team yet? We’ve got your back.
Support as a Service is perfect for early-stage fintechs and brokers with low-to-medium volumes. You get expert agents ready to handle tickets during your chosen hours—no hiring, no overhead, no stress
What's included?
Shared or semi-dedicated agents
Voice, chat, and email coverage
Flexible plans
Daily ticket and chat handling during your peak hours
Multilingual options available
Onboarding + product walkthrough
Monthly reporting and insights
Multilingual Support
What's included?
Native or fluent agents in English, Mandarin,Thai, Vietnamese, Hindi, Malay, Arabic, Spanish & more
Multichannel support: Voice, chat, email, social
24/7 or custom time zone coverage
Tone & terminology matched to your brand
Localized templates, workflows, and training
Cross-language QA & performance tracking
Plug-and-play with existing team or stand-alone
Your Multilingual Setup
Whether you need one agent or an entire language-specific pod, we tailor the plan to your global footprint.