We Don’t Just Build Support Teams. We Build Trust.
We Don’t Just Build Support Teams. We Build Trust.
We Don’t Just Build Support Teams. We Build Trust.
Most outsourcing firms focus on cutting costs. We focus on building high-quality, fully managed remote teams that act like your own-because in fintech, support isn’t just a function. It’s your frontline brand experience. We’re here to help fast-growing fintechs and startups deliver world-class support at scale- without compromising quality, compliance, or control.
Most outsourcing firms focus on cutting costs. We focus on building high-quality, fully managed remote teams that act like your own-because in fintech, support isn’t just a function. It’s your frontline brand experience. We’re here to help fast-growing fintechs and startups deliver world-class support at scale- without compromising quality, compliance, or control.
Most outsourcing firms focus on cutting costs. We focus on building high-quality, fully managed remote teams that act like your own-because in fintech, support isn’t just a function. It’s your frontline brand experience. We’re here to help fast-growing fintechs and startups deliver world-class support at scale- without compromising quality, compliance, or control.
Why we Exist
Fintechs and fast-growth platforms move at breakneck speed. But when it comes to support, most are stuck choosing between:
Fintechs and fast-growth platforms move at breakneck speed. But when it comes to support, most are stuck choosing between:
Hiring fast (and losing quality)
Hiring fast (and losing quality)
Hiring fast (and losing quality)
Outsourcing cheap (and losing control)
Outsourcing cheap (and losing control)
Outsourcing cheap (and losing control)
Or settling for BPOs that don’t understand the industry
Or settling for BPOs that don’t understand the industry
Or settling for BPOs that don’t understand the industry
We saw the gap and filled it.
Remote Growthlab was founded by Majrooh Abubacker, a former FX support lead who spent years building and managing remote support teams across APAC. He knew fintech support could be done better, with the right people, processes, and purpose.
What makes Us Different
Industry Expertise
We only work with fintechs, forex brokers, crypto platforms, and prop firms. Your industry is our niche, not an afterthought.
We only work with fintechs, forex brokers, crypto platforms, and prop firms. Your industry is our niche, not an afterthought.
Custom, Not Cookie-Cutter
We don’t just plug in agents. We build tailored, fully managed teams around your platform, tone, KPIs, and compliance needs.
We don’t just plug in agents. We build tailored, fully managed teams around your platform, tone, KPIs, and compliance needs.
Speed & Scale
Go live in under 14 days. Need 2 agents? Or 20? We scale quickly while keeping performance airtight.
Go live in under 14 days. Need 2 agents? Or 20? We scale quickly while keeping performance airtight.
Quality at the Core
Every agent is deeply trained, QA-monitored, and supported by team leads who speak your language, literally and operationally.
Every agent is deeply trained, QA-monitored, and supported by team leads who speak your language, literally and operationally.
Built Across Borders. Backed by Experience
Our teams operate across APAC, MENA, and Europe, speaking 8+ languages and supporting clients 24/7.
We handle:
Multilingual Customer Support (Live Chat, Email, Voice)
Multilingual Customer Support (Live Chat, Email, Voice)
Multilingual Customer Support (Live Chat, Email, Voice)
Platform & Product Onboarding
Platform & Product Onboarding
Platform & Product Onboarding
KYC, Fraud, and Compliance Handling
KYC, Fraud, and Compliance Handling
KYC, Fraud, and Compliance Handling
Tech Support for Trading & Wallet Platforms
Tech Support for Trading & Wallet Platforms
Tech Support for Trading & Wallet Platforms
Client Retention & Escalation Management
Client Retention & Escalation Management
Client Retention & Escalation Management
From our Founder
From our Founder
Most startups outsource support as an afterthought. But for fintechs, support is mission-critical, every response builds (or breaks) trust. I started Remote Growthlab because I knew fintech brands deserved better: expert-level teams, built right, managed well, and trained to actually understand the product and the customer. We don’t just fill seats. We build teams that feel like yours.
Most startups outsource support as an afterthought. But for fintechs, support is mission-critical, every response builds (or breaks) trust. I started Remote Growthlab because I knew fintech brands deserved better: expert-level teams, built right, managed well, and trained to actually understand the product and the customer. We don’t just fill seats. We build teams that feel like yours.
Majrooh Abubacker
Majrooh Abubacker
Founder & CEO, Remote Growthlab
Founder & CEO, Remote Growthlab
Why I Built Remote Growlab
Why I Built Remote Growlab
2018
Worked in support & operations at a leading forex broker
Worked in support & operations at a leading forex broker
2023
Started Remote Growthlab to help fintechs scale support without compromise
Today
Managing dedicated support teams for clients across APAC, MENA & EU
2020
Saw the quality gap in outsourcing while scaling remote team
Saw the quality gap in outsourcing while scaling remote team
2023
Started Remote Growthlab to help fintechs scale support without compromise
Started Remote Growthlab to help fintechs scale support without compromise
Today
Managing dedicated support teams for clients across APAC, MENA & EU
Managing dedicated support teams for clients across APAC, MENA & EU
Ready to build a world-class support team without the overhead?
Let’s build your high-performance support team, multilingual, 24/7, and fintech-proven.
Let’s build your high-performance support team, multilingual, 24/7, and fintech-proven.
Ready to build a world-class support team without the overhead?
Let’s build your high-performance support team, multilingual, 24/7, and fintech-proven.