Avg. 98% CSAT
Avg. 98% CSAT
Avg. 98% CSAT
Tired of BPOs that can't handle fintech-level complexity?
Tired of BPOs that can't handle fintech-level complexity?
We build and manage multilingual customer support teams for fintech, FX brokers, and prop firms. Scale faster without sacrificing quality, control, or customer trust.
We build and manage multilingual customer support teams for fintech, FX brokers, and prop firms. Scale faster without sacrificing quality, control, or customer trust.
Built by CX leaders with proven track records at top global brands
Built by CX leaders with proven track records at top global brands
Built by CX leaders with proven track records at top global brands
Our Promise
Our Promise
Our Promise
At Remote Growthlab, we’re your dedicated remote support department. Fully aligned with your goals, values, and customer experience standards.
At Remote Growthlab, we’re your dedicated remote support department. Fully aligned with your goals, values, and customer experience standards.
At Remote Growthlab, we’re your dedicated remote support department. Fully aligned with your goals, values, and customer experience standards.
Services
Services
Services
How can we support you
How can we support you
How can we support you
From fully managed offshore support teams to flexible Support-as-a-Service, we help fintechs scale without sacrificing quality or control. Whether you’re a startup or scaling fast, we’ve got you.
From fully managed offshore support teams to flexible Support-as-a-Service, we help fintechs scale without sacrificing quality or control. Whether you’re a startup or scaling fast, we’ve got you.
Dedicated Support Teams
A fully managed team tailored to your product, workflow, and time zone. We handle hiring, training, reporting, and day to day management so you don’t have to.
Support as a Service
Perfect for early stage companies with low ticket volume. Get high quality, part time agents who cover core hours and grow with your needs.
Multilingual Support
We support customers in English, Mandarin, Hindi, Malay, Filipino, Vietnamese, and Thai with 24/7 coverage options.
Results
Results
Results
Results speak for themselves
Results speak for themselves
Results speak for themselves
We've been able to help multiple Fintechs in different continents build and manage amazing remote support teams and the results have been nothing short of mind-blowing
We've been able to help multiple Fintechs in different continents build and manage amazing remote support teams and the results have been nothing short of mind-blowing
6h
1.5hr
Forex Broker (AU)
Reduced first response time from 6 hrs → 1.5 hrs in 30 days
40%
Prop Firm (UK)
40% cost reduction + improved CSAT by 27%
Crypto Platform (EU)
Expanded to 24/7 multilingual in under 21 days
Comparison
Comparison
Comparison
But, why would you want to work with us?
But, why would you want to work with us?
Other Agencies
Other Agencies
Generic agents
Generic agents
Generic agents
Basic training
Basic training
Basic training
Security vulnerabilities
Security vulnerabilities
Security vulnerabilities
Compliance risks
Compliance risks
Compliance risks
Limited confidentiality
Limited confidentiality
Limited confidentiality
Unproven in Fintech
Unproven in Fintech
Unproven in Fintech
Little control or feedback loops
Little control or feedback loops
Little control or feedback loops
Single-language teams
Single-language teams
Single-language teams
Vanity metrics focus
Vanity metrics focus
Vanity metrics focus
Remote Growthlab
Fintech-specialized teams
Fintech-specialized teams
Fintech-specialized teams
Trained deeply on your operations
Trained deeply on your operations
Trained deeply on your operations
Bank-grade cyber security
Bank-grade cyber security
Bank-grade cyber security
Australian-based with global compliance
Australian-based with global compliance
Australian-based with global compliance
Strict NDAs and enterprise contracts
Strict NDAs and enterprise contracts
Strict NDAs and enterprise contracts
Trusted by top-tier fintechs
Trusted by top-tier fintechs
Trusted by top-tier fintechs
Transparent operations and reporting
Transparent operations and reporting
Transparent operations and reporting
8 languages across 3 continents
8 languages across 3 continents
8 languages across 3 continents
Proven quality. Long-term ROI.
Proven quality. Long-term ROI.
Proven quality. Long-term ROI.
Process
Process
Process
Our simple 3-step process to skyrocket your Support.
Our simple 3-step process to skyrocket your Support.
From fintech startups to established forex brokers and prop firms, we’ve got your support operations covered end to end.
From fintech startups to established forex brokers and prop firms, we’ve got your support operations covered end to end.
Connect & Strategize
Deep dive into your goals, KPIs, and industry quirks. We build a custom support roadmap.
Deep dive into your goals, KPIs, and industry quirks. We build a custom support roadmap.
Build Your Dream Team
Then, with your business goals in mind, we will set up the advertising campaigns.
Then, with your business goals in mind, we will set up the advertising campaigns.
Go Live & Optimize
Go live in <14 days. We handle QA, standups, and continuous improvement
Go live in <14 days. We handle QA, standups, and continuous improvement
Meet the Founder
Meet the Founder
I started Remote Growthlab because fintech support needed a reset. It wasn’t about staffing, it was about trust, training, and quality. Our mission is simple: build remote teams that work like your own.
I started Remote Growthlab because fintech support needed a reset. It wasn’t about staffing, it was about trust, training, and quality. Our mission is simple: build remote teams that work like your own.
I started Remote Growthlab because fintech support needed a reset. It wasn’t about staffing, it was about trust, training, and quality. Our mission is simple: build remote teams that work like your own.
Majrooh Abubacker
Majrooh Abubacker
Founder & CEO, Remote Growthlab
Testimonials
Testimonials
Testimonials
Trusted by Fintech Leaders
Trusted by Fintech Leaders
Trusted by Fintech Leaders
Hear what our clients have to say. Our testimonials reflect the satisfaction our clients have in our services
Hear what our clients have to say. Our testimonials reflect the satisfaction our clients have in our services
“We went from 12-hour ticket delays to real-time responses. Our clients noticed. So did our retention rates.”
Trisha Mehta
CEO, CFD Broker
“I remember the night a deposit meltdown hit during Asian hours. Our old support would’ve drowned. Remote Growthlab’s team handled it like it was their own money on the line and saved our reputation.”
Imran Farouk
COO, Leading Forex Broker
“We went from 12-hour ticket delays to real-time responses. Our clients noticed. So did our retention rates.”
Trisha Mehta
CEO, CFD Broker
“I remember the night a deposit meltdown hit during Asian hours. Our old support would’ve drowned. Remote Growthlab’s team handled it like it was their own money on the line and saved our reputation.”
Imran Farouk
COO, Leading Forex Broker
“We struggled to find trained support agents who understood fintech. Remote Growthlab solved that in days”
Anna Lim
Head of CX, Crypto Exchange
“Their team learned our customer’s slang, time zones, even inside jokes. It’s not outsourced support , it’s family covering your night shift.”
Daniel Zhou
VP Operations, Fintech Startup
“We struggled to find trained support agents who understood fintech. Remote Growthlab solved that in days”
Anna Lim
Head of CX, Crypto Exchange
“Their team learned our customer’s slang, time zones, even inside jokes. It’s not outsourced support , it’s family covering your night shift.”
Daniel Zhou
VP Operations, Fintech Startup
“The team at Remote Growthlab didn’t just handle support, they helped us scale it with structure and insights. Game changer..”
Lucas Hart
Founder, Proprietary Trading Firm
"We joked that live chat was where conversions went to die. Remote Growthlab turned it into our secret revenue weapon. Who knew kindness converted better than ads. "
Reuben Clarke
CMO, Digital Asset Platform
“The team at Remote Growthlab didn’t just handle support, they helped us scale it with structure and insights. Game changer..”
Lucas Hart
Founder, Proprietary Trading Firm
"We joked that live chat was where conversions went to die. Remote Growthlab turned it into our secret revenue weapon. Who knew kindness converted better than ads. "
Reuben Clarke
CMO, Digital Asset Platform
FAQs
FAQs
FAQs
Frequently Asked Question
Frequently Asked Question
Frequently Asked Question
Ready to build a world-class support team without the overhead?
Let’s build your high-performance support team, multilingual, 24/7, and fintech-proven.
Let’s build your high-performance support team, multilingual, 24/7, and fintech-proven.
Ready to build a world-class support team without the overhead?
Let’s build your high-performance support team, multilingual, 24/7, and fintech-proven.